Support & Services
Guangzhou Chanry Technology Co., Ltd.
Guangzhou Chanry Technology Co., Ltd.（Brand: Rokpex）is a high-tech enterprise specializing in simulation, virtualization and intelligent systems. Our products include professional racing/flight simulator, special vehicle and industrial simulation, VR/AR equipment for home entertainment, commercial establishments, educational institutions and professional training programs.
We integrate R&D, product design, manufacturing, solution delivery, technical services and we also provide OEM/ODM services. Our products support linkage with drones, unmanned ground vehicles and unmanned vessels.
Our products have exported to Americas, Europe, Oceania and others. We can offer 7*24h service to efficiently satisfy customer demands.
Technical Support
1) Games Software
You need to purchase and download the game from Steam. https://store.steampowered.com
2) Motion Simulation Software
ou need to download SimHub or SimTools software. https://www.simhubdash.com https://www.xsimulator.net
3) Remote Support Software
You need to download AnyDesk or other remote control software, so we can provide remote technical support, such as debugging parameters. https://anydesk.com.cn
Services & Warranty
(1) Sales Service:
We provide 7*24h sales service.
(2) Assembly Services:
Our modular product is easy to assemble. You can follow our video to assemble it, and we also provide remote technical support.
(3) Hardware Warranty：
We offer free hardware replacement within 1 year.
(4) Technical Support：
We provide lifetime remote technical support.
Payment & Shipping
(1) Payment
We start production after receiving the deposit, and ship the goods after receiving the full payment. We accept various payment methods.
(2) Mode of delivery
EXW, CIF, FOB, DDP and others.
(3) Shipping
Sea freight, Air freight and so on.